Terms of Service

Last Updated: May 2026 | Questions: support@thesummithound.com

OVERVIEW

This Privacy Policy describes how I Spy Productions LLC, doing business as Summit Hound ("Summit Hound," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thesummithound.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this policy.

SECTION 1 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law. We encourage you to review this page periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

SECTION 2 — INFORMATION WE COLLECT

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect varies depending on how you interact with us.

A. Information You Provide Directly

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Shopping information including items you view, add to your cart, save to your account, or purchase, as well as loyalty points, product reviews, referrals, and gift cards.
Customer support information including the content of any communications you send us, such as messages through the Services, emails, or social media messages.
Dog name and sizing information submitted for personalized product orders (such as embroidered collars).

B. Information Collected Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

Device information such as your device type, operating system, and browser type.
Network information including your IP address and internet service provider.
Behavioral data such as pages visited, time spent on pages, links clicked, and items viewed or added to cart.
Geolocation data determined by your IP address or other technical measures.

C. Information from Third Parties

We may obtain information about you from third parties, including:

Shopify, which powers our e-commerce platform and may collect information on our behalf. See Shopify's Privacy Policy for details.
Payment processors, who collect payment information (such as credit or debit card details and billing address) to process your transactions.
Meta (Facebook/Instagram), which may collect data via the Meta Pixel installed on our Site to help us measure ad performance and serve targeted advertisements. See Meta's Privacy Policy for details.
Klaviyo, our email and SMS marketing platform, which collects and processes your contact information and behavioral data to facilitate marketing communications. See Klaviyo's Privacy Policy for details.
Google, which may collect data via Google Analytics and Google Ads tags on our Site to help us understand site traffic and measure advertising performance. See Google's Privacy Policy for details.
Social media platforms through which you may interact with our content or advertisements.

SECTION 3 — HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

Providing Products and Services. We use your information to process payments, fulfill orders, send transaction notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
Personalized Orders. For personalized products such as embroidered collars, we use the dog name and sizing information you provide solely to fulfill your order.
Email Marketing. We use your email address and behavioral data (via Klaviyo) to send marketing communications, promotional offers, and post-purchase follow-up sequences, including cross-sell recommendations. You may opt out at any time using the unsubscribe link in any email.
SMS / Text Marketing. If you opt in to SMS communications, we may use your phone number (via Klaviyo or a similar platform) to send promotional text messages and order updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message.
Advertising and Retargeting. We use data collected via the Meta Pixel, Google Ads tags, and similar tools to measure ad performance and to serve targeted advertisements to you on platforms such as Facebook, Instagram, and Google. This may include showing ads to users with similar characteristics to our customers (lookalike audiences).
Analytics and Site Improvement. We use tools such as Google Analytics to understand how users interact with our Site, improve our Services, and optimize the customer experience.
Security and Fraud Prevention. We use your information to detect, investigate, and take action against possible fraudulent, illegal, or malicious activity.
Legal Compliance. We may use your information to comply with applicable legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users.

SECTION 4 — COOKIES & TRACKING TECHNOLOGIES

Like many websites, we use cookies, pixels, web beacons, and similar tracking technologies on our Site. These technologies serve the following purposes:

Shopify Cookies. Used to power and maintain our store, remember your cart, and process transactions. See https://www.shopify.com/legal/cookies for details.
Meta Pixel. A tracking tool placed by Meta (Facebook/Instagram) that records actions taken on our Site (such as page views and purchases) to help us measure advertising effectiveness and build targeted ad audiences.
Google Analytics & Google Ads Tags. Used to collect data about how visitors use our Site and to measure the performance of our Google advertising campaigns.
Klaviyo Tracking. Used to track email open rates, click-through behavior, and on-site activity to personalize marketing communications.

Most browsers accept cookies by default. You can choose to remove or reject cookies through your browser controls, but doing so may affect your user experience and certain features of the Site. Please note that our Site does not currently respond to "Do Not Track" browser signals. To learn more, visit http://www.allaboutdnt.com/.

You may opt out of Meta's use of your data for advertising by visiting https://www.facebook.com/settings?tab=ads. You may opt out of Google's advertising tracking at https://adssettings.google.com/.

SECTION 5 — HOW WE DISCLOSE YOUR INFORMATION

We may disclose your personal information to third parties in the following circumstances:

With service providers who perform services on our behalf, including Shopify (e-commerce platform), Klaviyo (email and SMS marketing), Meta (advertising), Google (analytics and advertising), payment processors, and shipping and fulfillment partners.
With business and marketing partners to provide services and advertise to you. Our partners use your information in accordance with their own privacy notices.
When you direct or consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media integrations.
In connection with a business transaction such as a merger, acquisition, or sale of assets.
To comply with applicable legal obligations, respond to subpoenas, search warrants, or similar legal requests.
To enforce our Terms of Service or to protect the rights and safety of Summit Hound, our customers, or others.

We do not sell your personal information to third parties for their own independent marketing purposes. We do not use or disclose sensitive personal information beyond what is necessary to provide our Services.

SECTION 6 — DATA RETENTION

How long we retain your personal information depends on the nature of the data and the purposes for which it was collected. As a general guideline:

Customer order and account information is retained for a minimum of 5 years to comply with tax, legal, and business record-keeping obligations.
Email and SMS marketing data is retained for as long as you remain subscribed. Upon unsubscribing, your contact information is suppressed but may be retained in records to honor your opt-out preferences.
Usage data and analytics data is typically retained for 26 months, consistent with Google Analytics default settings, unless otherwise configured.
Customer support communications are retained for 3 years from the date of the interaction.

We will delete or anonymize your personal information when it is no longer needed for the purposes described above, unless we are required to retain it by law.

SECTION 7 — YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to certain exceptions under applicable law.

Right to Access / Know. You may request access to the personal information we hold about you, including details about how we use and share it.
Right to Delete. You may request that we delete personal information we maintain about you, subject to certain exceptions.
Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may request a copy of your personal information in a portable format.
Right to Restrict Processing. You may request that we stop or restrict our processing of your personal information in certain circumstances.
Right to Withdraw Consent. Where we rely on your consent to process your information, you may withdraw that consent at any time.
Right to Opt Out of Marketing. You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in any email. You may opt out of SMS messages by replying STOP to any text message. Opting out of marketing does not affect transactional communications related to your orders.
Right to Appeal. If we decline to process your request, you may appeal our decision by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

SECTION 8 — FLORIDA RESIDENTS

If you are a resident of Florida, please note the following in connection with the Florida Digital Bill of Rights (FDBR) and other applicable Florida privacy laws:

We collect the categories of personal information described in Section 2 of this Privacy Policy.
We use that information for the purposes described in Section 3.
We do not sell your personal information to third parties for monetary consideration.
You have the right to access, correct, delete, and obtain a portable copy of your personal information. To submit a request, contact us at support@thesummithound.com.
We will respond to verified consumer requests within 45 days, with a possible 45-day extension when reasonably necessary.

As Summit Hound grows, we will continue to monitor and update our practices to remain compliant with applicable Florida and federal privacy laws.

SECTION 9 — CALIFORNIA RESIDENTS

If you are a California resident, the following additional disclosures apply under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

In the past 12 months, we have collected and disclosed the following categories of personal information for business purposes:

Identifiers (name, email, address, IP address, device identifiers)
Personal information categories listed in the California Customer Records statute (name, address, payment information)
Commercial information (purchase history, shopping behavior)
Internet or network activity (browsing behavior, interaction with our Site and ads)
Geolocation data (approximate location based on IP address)

California residents have the right to know, delete, correct, and opt out of the sale or sharing of their personal information. We do not sell personal information for monetary consideration. However, our use of the Meta Pixel and Google Ads tags may constitute "sharing" of personal information for cross-context behavioral advertising under California law. To opt out, you may use the ad preference tools described in Section 4.

To submit a California privacy request, contact us at support@thesummithound.com. We will respond within 45 days.

SECTION 10 — INTERNATIONAL USERS

We are based in the United States and our Services are primarily directed at U.S. customers. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following applies:

We process your personal information on the legal bases of contract performance (to fulfill your order), legitimate interests (marketing and fraud prevention), and consent where applicable.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments.
You may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

For EEA inquiries, contact us at support@thesummithound.com.

SECTION 11 — CHILDREN'S DATA

Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@thesummithound.com and we will promptly delete such information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

SECTION 12 — SECURITY OF YOUR INFORMATION

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. If you believe your account has been compromised, please contact us immediately at support@thesummithound.com.

SECTION 13 — THIRD-PARTY WEBSITES & LINKS

Our Site may contain links to third-party websites or platforms, including social media channels (Instagram, TikTok, Facebook, YouTube). If you follow links to sites not affiliated with or controlled by us, you should review their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party sites. Our inclusion of such links does not imply any endorsement of those sites or their operators.

SECTION 14 — CONTACT US

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how we handle your personal information, please contact us at:

I Spy Productions LLC (d/b/a Summit Hound)

Email: support@thesummithound.com

Website: thesummithound.com

We will respond to your request in a timely manner as required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

For the purpose of applicable data protection laws, I Spy Productions LLC (d/b/a Summit Hound) is the data controller of your personal information.

This document was prepared for informational purposes and should be reviewed by a qualified attorney before publication.

SECTION — OVERVIEW

This website is operated by I Spy Productions LLC ("Summit Hound," "we," "us," or "our"). Summit Hound offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including all additional terms, conditions, and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services. Our store is hosted on Shopify Inc., which provides our e-commerce platform.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. A breach or violation of any of these Terms will result in immediate termination of your services.

SECTION 2 — PHYSICAL PRODUCT USE & ANIMAL SAFETY

Summit Hound products — including collars, harnesses, and leashes — are physical goods designed for use with dogs. By purchasing and using any Summit Hound product, you expressly acknowledge and agree to the following:

You assume sole responsibility for properly fitting all products according to the sizing and fitting instructions provided. It is your responsibility to verify that the product fits correctly and securely before each use.
You assume sole responsibility for supervising your animal during all use of Summit Hound products.
You assume sole responsibility for the behavior, actions, and control of your animal at all times, regardless of whether the animal is wearing or using a Summit Hound product.
No collar, harness, leash, or similar restraint device can guarantee the containment or control of any animal under all circumstances. Dogs may behave unpredictably, and you accept the inherent risks associated with owning and handling animals.
I Spy Productions LLC shall not be held liable for any injury, damage, loss, or harm to any person, animal, or property arising from the use, misuse, or improper fitting of its products, including but not limited to incidents resulting from improper fit, failure to supervise, animal behavior, or use of the product in a manner inconsistent with its intended purpose.

IMPORTANT — "Bully Proof" Brand Clarification: The term "Bully Proof" as used in Summit Hound product names and marketing refers exclusively to the durability, construction quality, and suitability of the product for use with bully breeds and large, powerful dogs. It does not constitute, and shall not be interpreted as, a guarantee, representation, or warranty that the product will prevent a dog from escaping, breaking free, causing injury, or otherwise being uncontrollable. The customer assumes full responsibility for proper use and fit.

SECTION 3 — ASSUMPTION OF RISK

You acknowledge that owning, handling, and restraining powerful dog breeds involves inherent risks, including the risk of injury to yourself, other persons, or other animals. By purchasing and using Summit Hound products, you voluntarily assume all such risks. You further acknowledge that Summit Hound products are tools to assist responsible pet ownership and are not a substitute for proper training, supervision, or responsible handling of your animal.

Summit Hound products are intended for use by adults who are capable of safely handling large or powerful breed dogs. Use of Summit Hound products by minors or individuals who are unable to safely handle such animals is done entirely at the customer's own risk.

SECTION 4 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless I Spy Productions LLC and its officers, directors, employees, affiliates, agents, contractors, licensors, service providers, and suppliers from any claim, demand, loss, damage, cost, or expense — including reasonable attorneys' fees — arising out of or related to:

Your breach of these Terms of Service;
Your violation of any law or the rights of any third party;
Your failure to properly fit, use, or supervise the use of any Summit Hound product;
The behavior or actions of your animal while using or not using Summit Hound products;
Any incident, injury, or damage caused by your animal, whether or not a Summit Hound product was in use at the time.

SECTION 5 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from use of the Service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered to you through the Service are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall I Spy Productions LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from:

Your use of any Summit Hound product or service;
Any products procured using the Service;
Any errors or omissions in any content;
Any injury, damage, or harm resulting from the behavior of your animal while using or not using Summit Hound products;
Any loss or damage incurred as a result of the use of the Service or any content posted, transmitted, or otherwise made available via the Service.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 6 — DISPUTE RESOLUTION & ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms of Service, or the breach, termination, enforcement, interpretation, or validity thereof, or the use of Summit Hound products or services — including any claim for personal injury or property damage — shall be resolved exclusively through binding individual arbitration, rather than in court.

The arbitration shall be conducted by a single neutral arbitrator in Palm Beach County, Florida, under the rules of the American Arbitration Association (AAA) or JAMS, as agreed upon by the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

CLASS ACTION WAIVER: You agree that any arbitration or legal proceeding shall be conducted on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding against Summit Hound.

SMALL CLAIMS EXCEPTION: Notwithstanding the above, either party may bring an individual action in small claims court for disputes that qualify under applicable small claims court rules.

SECTION 7 — GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action not subject to the arbitration clause above shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you hereby consent to the personal jurisdiction of such courts.

SECTION 8 — PRODUCTS & SERVICES

Certain products or services may be available exclusively online through the website and may have limited quantities, subject to our Refund Policy available at thesummithound.com/pages/return-policy.

We have made every effort to display product colors and images as accurately as possible. We cannot guarantee that your device's display will be accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time without notice.

For warranty coverage on physical products, please review our One Year Warranty Policy at thesummithound.com/pages/1-year-warranty-terms. The warranty covers manufacturing defects under normal use and does not cover damage resulting from misuse, improper fit, modification, or normal wear and tear.

SECTION 9 — ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information — including your email address and payment details — so we can complete your transactions and contact you as needed.

SECTION 10 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time without obligation to update any information.

SECTION 11 — MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 12 — THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites and we will not have any liability for any third-party materials or websites. Please review third-party policies carefully before engaging in any transaction.

SECTION 13 — USER COMMENTS & SUBMISSIONS

If you send us creative ideas, suggestions, proposals, plans, or other materials — whether online, by email, or otherwise — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence or to pay compensation for any comments.

You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy.

SECTION 14 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, available at thesummithound.com/policies/privacy-policy.

SECTION 15 — ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 16 — PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon intellectual property rights; (e) to harass, abuse, discriminate, or harm others; (f) to submit false or misleading information; (g) to upload malicious code; (h) to collect personal information of others; (i) to spam or scrape; or (j) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

SECTION 17 — OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties. Any use of optional third-party tools is entirely at your own risk and discretion.

SECTION 18 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 — TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either party. If in our sole judgment you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 20 — ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, governing your use of the Service. These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 — CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 22 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

I Spy Productions LLC

Email: support@thesummithound.com

Website: thesummithound.com

This document was prepared for informational purposes and should be reviewed by a qualified attorney before publication.

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Terms of Service