Return Policy

SUMMIT HOUND
Return & Refund Policy
Last Updated: May 2026 | Questions: support@thesummithound.com

OVERVIEW

At Summit Hound, we stand behind every product we make. Our gear is built for powerful breeds and crafted to last — and we want you to feel confident in every purchase. This policy outlines your options if something isn't right with your order.

Please read this policy carefully before initiating a return or exchange. By making a purchase on thesummithound.com, you agree to the terms below.

SECTION 1 — RETURN WINDOW

We accept returns initiated within 14 days and exchanges initiated within 30 days of confirmed order delivery. Requests submitted after 14/30 days will not be eligible for a refund or exchange, with the exception of warranty claims covered under our One Year Warranty Policy.

To initiate a return or exchange, contact us at support@thesummithound.com with your order number and reason for return before shipping anything back to us. Unauthorized returns may not be processed.

SECTION 2 — ELIGIBLE RETURNS & REFUNDS

Refunds or replacements are available in the following circumstances:

  • Your item arrives damaged or defective.
  • You receive the wrong item or incorrect quantity.
  • Your item does not arrive within 60 days of your order date.
  • Your item has a major manufacturing defect or malfunction.

If your item arrives damaged, you must notify us within 3 days of delivery. After 3 days, we cannot confirm that damage occurred during shipping or fulfillment and may not be able to process a claim.

For damaged or defective items, email support@thesummithound.com with your order number and clear photos of the damage within 3 days of delivery. We'll get you sorted quickly.

SECTION 3 — NON-ELIGIBLE RETURNS

The following are not eligible for return or refund:

  • Personalized or custom items (such as embroidered collars with your dog's name), unless the item arrives damaged, defective, or incorrect. Minor variations inherent to the embroidery process do not qualify as defects.
  • Items returned in used, dirty, or damaged condition. All fur must be removed from returned items. Items returned with fur, dirt, or odor will not be eligible for a refund and will either be shipped back to you at your expense or donated to a local shelter if unclaimed within 30 days.
  • Returns initiated after 30 days of delivery.
  • Items damaged due to improper use, improper fit, or normal wear and tear.

SECTION 4 — RESTOCKING FEE

A 10% restocking fee will be deducted from all eligible refunds. This fee covers the cost of inspecting, repackaging, and restocking returned items.

Example: If your order total was $95.00, your refund after the 10% restocking fee would be $85.50(assuming the cost of shipping is already deduced). Return shipping costs are also the responsibility of the customer and are not included in the refund.

The restocking fee does not apply in cases where the return is the result of our error — including wrong items shipped, defective products, or items damaged in transit.

SECTION 5 — EXCHANGES

We offer exchanges for non-personalized items within 30 days of delivery. Exchanges are available for a different size or color of the same product, or for store credit toward a different item.

To be eligible for an exchange:

  • The item must be in new, unused condition with all fur removed.
  • The exchange must be initiated within 30 days of confirmed delivery.
  • Return shipping to Summit Hound is the customer's responsibility.
  • Once we receive and inspect your return (up to 10 business days), we will process your exchange or issue store credit and notify you by email.

The 10% restocking fee does not apply to exchanges — only to refunds.

SECTION 6 — RETURN SHIPPING

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (wrong item, defective product, or transit damage). We recommend using a trackable shipping method for all returns. Summit Hound is not responsible for returned items lost or damaged in transit.

SECTION 7 — REFUND PROCESSING

Once we receive your return and confirm the item is in eligible condition, we will process your refund within 5–7 business days. Refunds are issued to the original payment method, minus the 10% restocking fee and any non-refundable shipping costs.

If your refund hasn't appeared after 7 business days, please take the following steps:

  • Check your bank account or credit card statement.
  • Contact your credit card company — processing times vary by provider.
  • Contact your bank, as there may be additional delays on their end.

If you have completed all of the above and still have not received your refund, email us at support@thesummithound.com with your order number and we will investigate.

SECTION 8 — ORDER CANCELLATIONS

You may cancel or modify your order within 24 hours of purchase, provided embroidery or fulfillment has not yet begun. To cancel or modify an order, email support@thesummithound.com immediately with your order number.

  • Changes to size, color, or quantity must be requested within 24 hours of purchase.
  • Once embroidery or production has begun, cancellations are not possible for personalized items.
  • Partial cancellations (reducing item quantities) are treated as partial refunds and are subject to the same 10% restocking fee on the cancelled portion.

If you need to make a change to your order, don't wait — email us right away. Orders move quickly once they hit fulfillment.

SECTION 9 — PERSONALIZED & CUSTOM ITEMS

Due to the custom nature of personalized products — including embroidered collars with your dog's name — we are unable to accept returns or issue refunds for buyer's remorse, minor design variations, or sizing errors resulting from incorrect measurements provided by the customer.

If your personalized item arrives with a major defect, significant customization error on our part, or is damaged in transit, we will gladly replace it at no cost to you. Please contact us within 3 days of delivery with photos of the issue.

SECTION 10 — WARRANTY CLAIMS

Summit Hound products are backed by our (PURCHASED) One Year Warranty against manufacturing defects under normal use. Warranty claims are separate from this return policy and are not subject to the 30-day return window.

The warranty does not cover damage resulting from improper use, improper fit, modification, or normal wear and tear. For warranty claims, contact support@thesummithound.com with your order number and a description of the issue.

Full warranty terms are available at thesummithound.com/pages/1-year-warranty-terms.

SECTION 11 — CONTACT US

For all return, exchange, cancellation, or refund inquiries, please contact our customer support team:

Summit Hound (I Spy Productions LLC)
Email: support@thesummithound.com
Website: thesummithound.com

We aim to respond to all support inquiries within 1–2 business days.

© I Spy Productions LLC (d/b/a Summit Hound) 2026. All rights reserved.